Contact Us / FAQs

Frequently Asked Questions (FAQS)

Q: I forgot my username/password to submit my events. Help!

A: Don’t worry! We’ve got you covered!
While you don’t need to login to submit your games and events to the schedule, you’ll want to know your username and password for badge and event pre-registration. Head over to Cononthecob.com, hover over the “Registration” tab at the top and select “My Account Info”. A login box will appear. If your username and password are incorrect, an error box will pop up with the option to reset your password. You can use either your username or email to retrieve your password. If that does not work, we can manually check your information and send you a new password. Please email Krystal at krystal@muthaoithcreations.com.

Once logged in, you can view your account information on the same page. Please note: Under “Orders”, you will see your badges from previous years purchased on our old system. Don’t panic, your current badge can be found under “My Registered Events”.

Q: If I run the same game twice, does it count as my 2 events for my GM discounted badge?

A: Yes!

Q: My game is quick/short. Can we play it more than once during a longer time slot?

A: Yes. As long as your players are up for it. We trust you to work that out amongst yourselves.

Q: I don’t see the events I am GM’ing on “My Registered Events” tab.

A: Unfortunately, the system does not currently allow us a way to sync up the events your are registered to GM and the events you are registered to participate/play in. You are only able to see the events in which you are registered to participate in. We are hoping that this integration is something that will be added in the future.

However, we have this nifty thing: If you visit http://cononthecob.com/people-type/gamemasters, you can click on your name and see which events are currently assigned to you! (Click “Older Posts” to see more names. It lists most recently added game masters first.)

Q: How can I see how many people have signed up for my event so far?

A: Visit http://cononthecob.com/people-type/gamemasters, find and click on your name. Click on the event you would like to view. Find where it says “FREE TICKET” and click on “Show Details +” beside it. It will expand to show you how many people have signed up and how many spaces are still available. (If someone cancelled their spot, it may show that more tickets were sold than seats. Please ignore this column and look at “Remaining Seats” instead.)

Keep in mind – a large majority of attendees register for events on site during the con. Please give them a fair chance to sign up before you cancel your event due to “lack of players”. If you still need a couple players right before your event starts, be bold and ask the folks in the area! A surprising amount of folks will jump into an open spot in a game when asked!

Q: I need to cancel or change the time/day of my event.

A: We understand things come up and don’t mind making adjustments. Send an email to Krystal at krystal@muthaoithcreations.com and let us know how we can help. Please keep in mind that changes may alter whether or not players already signed up will still be able to participate in the new time slot. Cancelling games prior to the con may result in the forfeit of the discount you may have received on your GM badge and you may be asked to pay the difference at the door (if you go under the required two events). We ask that GMs try to avoid cancelling games if players are already signed up to participate, unless, it is absolutely necessary.

*Note: If you show up to your scheduled event and no one has signed up to play, that is okay. We know it  happens. Submitting a dozen games to the schedule and cancelling them all when you pick up your badge because you’ve “changed your mind” is not (especially with players signed up to play), and you will not be able to keep the GM discount on your badge.

Q: I got a GM badge, but my games were submitted as part of a group/company, by someone else, or I used a nickname. How can I make sure you have all my information and I am all synced up?

A: In the case that your submitted events and badge name are not the same (perhaps they were submitted under a group/company, or a friend submitted a large block of events to be run by several people under one name, or you used a nickname), please let us know so that we can sync everything up. Please email Krystal atkrystal@muthaoithcreations.com with the name on your badge and the events (name and time slot) that you will be GMing.

Q: What if I want to run pick-up games?/What if I want to continue my game past my scheduled time slot?

A: During CotC, if you decide you’d like to run a pick-up game – Awesome! Grab a bunch of folks and head over to Gaming HQ and ask for an open table. The volunteers at HQ will consult the master game schedule and find you an open table for your desired time slot/length of time and get you all set up! (*Note: Scheduled events have priority and may retain their table until the next scheduled event, per the master game chart at HQ. What does this mean? GMs are more than welcome to start early/continue past their scheduled time slot, but please check the schedule to make sure that you won’t be overflowing into someone else’s time slot.)

Q: I/Someone I know wants to be a Game Master – is it too late?/ I want to add more events to the schedule, is it too late?

A: Even if you missed the deadline for the GM badge discount, it’s not too late to submit events/games to the official schedule! Anyone (with any type of badge) can run a game, if they so wish. Heck, it’s even encouraged! We will continue to accept events/games up to two weeks before the convention starts – but the sooner they are submitted, the better for nabbing prime time slots and tables.

After securing your badge, head on over to http://cononthecob.com/gaming/ to get started submitting your events!

If you have a question/concern we did not answer here, please submit a new ticket below.

Questions? Comments? Concerns? Something amiss? Please let us know here!




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